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Standards For Supervised Visitation Practice

11.0 Staff

11.1 Purpose

This section sets forth the general requirements and qualifications for providers.

11.2 General Policy

  1. Service delivery must be staffed in a manner that is consistent with and promotes the mission and core values of safe supervised visitation services for all participants.
  2. All providers must demonstrate that they meet the general and special qualifications, skills, knowledge, and training and education to provide service to the types of cases referred to the provider.
  3. The central criterion of competencies and training is that there is a match between the capacity of the provider, the service being provided, and the needs of and the risks presented by the family.

11.3 General Staff Screening

All applicants, both paid and unpaid positions, must complete a criminal background check and child abuse and neglect screening and clearance or the equivalent screening in each local jurisdiction before a final decision to hire the applicant is made.

11.4 General Qualifications for All Providers

All staff, including paid and unpaid personnel, must meet the following minimum qualifications:

  1. Maintain a neutral role;
  2. Have no conflict of interest as outlined in section 3.5;
  3. Have no conviction of child molestation, child abuse, or other crimes relating to children;
  4. Have no conviction of a violent crime and/or on probation or parole during the last five years;
  5. Have had no civil or criminal restraining order issued against him or her within the last five years;
  6. Have no current or past court order in which the provider is the person being supervised;
  7. Be at least 18 years of age;
  8. Be in compliance with local health requirements for direct contact with children; and
  9. Be adequately trained to provide the supervised visitation services offered by the provider (see section 12 in this document).

11.5 Special Qualifications

A provider transporting a client must:

  1. Hold a valid operator's license for the state/country in which he/she will drive and appropriate for the vehicle being used;
  2. Have or be the employee of a person or entity who has liability insurance for the vehicle being used; and
  3. Ensure that the vehicle is equipped with seat belts and/or child restraints in accordance with local laws.
  4. Have no conviction within five years of operating a motor vehicle under the influence of an intoxicant;
  5. Providers who use security personnel must ensure that they are trained for the functions that they will provide and have liability insurance.
  6. A provider must be able to speak and understand the language being spoken by the parent and the child being supervised. If the visit supervisor cannot speak and understand the language being spoken by the parent and the child, they must be accompanied by a neutral interpreter over the age of 18.